REFUND
POLICY

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Shippello Refund Policy

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1. Refund Eligibility & Timeframes
   We accept refund requests within [X-day period] from the date of purchase. After that, requests may be considered on a case-by-case basis. Refunds are processed only if the product or service meets our return criteria, such as being unused, in original condition, or defective.
    

2. How to Request a Refund
   To request a refund, please contact us at invoice@shippello.com with:

• Your order number

• Purchase date

• Reason for the request

• Supporting images or documentation, if applicable
   

We will notify you of your refund status within [Y business days].
 

1. Refund Method & Timing
   Refunds are issued via the original payment method. Refunds cannot be sent to alternative accounts. Refunds typically take 5–10 business days to appear on your statement, depending on your bank or card issuer.
    

2. Stripe Processing Fees and Your Refund
   Stripe does not return processing fees, including transaction and payment gateway fees, even when a refund is issued. As a result, Shippello will refund the amount you paid, but Stripe’s original fee will not be reimbursed to the business.
    

3. Partial Refunds
   If only part of an order is returned or defective, we may issue a partial refund. Stripe allows partial refunds up to the amount paid. Multiple partial refunds are allowed until the total equals the original charge. Refund timing for partial refunds remains within 5–10 business days.
    

4. Handling Disputes
   If a customer lodges a payment dispute or chargeback via Stripe, the process is handled through the customer’s issuing bank. To help us defend against unwarranted disputes, please provide proof of delivery or usage, such as shipment tracking details, signatures, or download records. Having a clear and accessible refund policy on our website helps prevent disputes before they escalate.
    

5. Communication and Documentation
   We will confirm refund approval or denial by email. Refund receipts may be sent automatically or manually. Please keep records of your refund notification and our correspondence for future reference.
   
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   Why This Matters
   
   Transparency: Customers understand exactly how refunds are handled and why Stripe keeps processing fees.
   
   Clarity & Fairness: Clear timelines and methods—and handling of partial refunds—build trust.
   
   Risk Reduction: Clear policy and proof requirements help prevent disputes (or support us if they happen).